Gold Standard Survey 2022

SEEKING INPUTS TO HELP ENHANCE SERVICE AND SUPPORT

To enhance the service + support provided to our stakeholders, Gold Standard is seeking views from project developers and other Gold Standard users on the following key areas: 1) Standard setting and the certification process; 2) Project developer engagement + support; 3) Impact Registry: and 4) Communications.

If you are a Registry user but you do not develop projects, tick 'No' to the first question and the system will automatically take you to the relevant Registry section.

The survey should take between 5-15 mins to complete depending on the level of feedback. The survey closes 17 June 2022.

We thank you in advance for taking the time to provide your insights and feedback.

Are you a project developer?

Yes No

STANDARD SETTING + CERTIFICATION PROCESS

Standard Setting: Gold Standard sets the standard for Gold Standard for the Global Goals, i.e. the rules and requirements that projects need to follow to gain Gold Standard certification.

Certification review: SustainCERT is the certification body for Gold Standard for the Global Goals, responsible for making certification decisions against the Gold Standard for the Global Goals

On a scale of 1-5, how well do you know the Gold Standard certification process?

Not well at all Not well OK Very well Extremely well

On a scale of 1-5, how easy is it to:

On a scale of 1-5, how easy is it to:
	Very difficult	Difficult	Manageable	Easy	Very easy
Find the requirements applicable to your project	On a scale of 1-5, how easy is it to: : Find the requirements applicable to your project (Very difficult)	Find the requirements applicable to your project (Difficult)	Find the requirements applicable to your project (Manageable)	Find the requirements applicable to your project (Easy)	Find the requirements applicable to your project (Very easy)
Implement relevant requirements on the ground	Implement relevant requirements on the ground (Very difficult)	Implement relevant requirements on the ground (Difficult)	Implement relevant requirements on the ground (Manageable)	Implement relevant requirements on the ground (Easy)	Implement relevant requirements on the ground (Very easy)
Fill out the relevant templates and prepare the project documentation	Fill out the relevant templates and prepare the project documentation (Very difficult)	Fill out the relevant templates and prepare the project documentation (Difficult)	Fill out the relevant templates and prepare the project documentation (Manageable)	Fill out the relevant templates and prepare the project documentation (Easy)	Fill out the relevant templates and prepare the project documentation (Very easy)
Find a validation/verification body	Find a validation/verification body (Very difficult)	Find a validation/verification body (Difficult)	Find a validation/verification body (Manageable)	Find a validation/verification body (Easy)	Find a validation/verification body (Very easy)
Obtain clarifications on relevant requirements	Obtain clarifications on relevant requirements (Very difficult)	Obtain clarifications on relevant requirements (Difficult)	Obtain clarifications on relevant requirements (Manageable)	Obtain clarifications on relevant requirements (Easy)	Obtain clarifications on relevant requirements (Very easy)
Follow rule updates	Follow rule updates (Very difficult)	Follow rule updates (Difficult)	Follow rule updates (Manageable)	Follow rule updates (Easy)	Follow rule updates (Very easy)

Have you encountered any issues/bottlenecks in the process? If yes, what are these?

Are there ways that you consider the certification process could be improved?

On a scale of 1-5, how well do you feel SustainCERT performs at:

On a scale of 1-5, how well do you feel SustainCERT performs at:
	Not well at all	Not very well	OK	Very well	Extremely well
Providing competent, clear and relevant feedback during certification reviews	On a scale of 1-5, how well do you feel SustainCERT performs at: : Providing competent, clear and relevant feedback during certification reviews (Not well at all)	Providing competent, clear and relevant feedback during certification reviews (Not very well)	Providing competent, clear and relevant feedback during certification reviews (OK)	Providing competent, clear and relevant feedback during certification reviews (Very well)	Providing competent, clear and relevant feedback during certification reviews (Extremely well)
Scheduling certification reviews	Scheduling certification reviews (Not well at all)	Scheduling certification reviews (Not very well)	Scheduling certification reviews (OK)	Scheduling certification reviews (Very well)	Scheduling certification reviews (Extremely well)
Meeting certification deadlines	Meeting certification deadlines (Not well at all)	Meeting certification deadlines (Not very well)	Meeting certification deadlines (OK)	Meeting certification deadlines (Very well)	Meeting certification deadlines (Extremely well)
Providing customer support, e.g. through answering clarification questions, providing a Knowledge Base, etc.	Providing customer support, e.g. through answering clarification questions, providing a Knowledge Base, etc. (Not well at all)	Providing customer support, e.g. through answering clarification questions, providing a Knowledge Base, etc. (Not very well)	Providing customer support, e.g. through answering clarification questions, providing a Knowledge Base, etc. (OK)	Providing customer support, e.g. through answering clarification questions, providing a Knowledge Base, etc. (Very well)	Providing customer support, e.g. through answering clarification questions, providing a Knowledge Base, etc. (Extremely well)

Are there ways that you could be better supported through the certification process?

PROJECT DEVELOPER ENGAGEMENT AND SUPPORT

On a scale of 1-5, how well do you feel supported by Gold Standard?

Not well at all Not well OK Very well Extremely well

Are there ways that Gold Standard could better support you?

COMMUNICATIONS

On a scale of 1-5, how well does Gold Standard communicate its initiatives and standard updates?

Not well at all Not very well OK Very well Extremely well

Gold Standard uses the following channels to communicate its latest updates, please indicate those that you are aware of and/or use?

Gold Standard uses the following channels to communicate its latest updates, please indicate those that you are aware of and/or use?
	Yes	No	Was not aware
Gold Standard News - email communications	Gold Standard uses the following channels to communicate its latest updates, please indicate those that you are aware of and/or use? : Gold Standard News - email communications (Yes)	Gold Standard News - email communications (No)	Gold Standard News - email communications (Was not aware)
Technical Update - email communications	Technical Update - email communications (Yes)	Technical Update - email communications (No)	Technical Update - email communications (Was not aware)
Gold Standard website	Gold Standard website (Yes)	Gold Standard website (No)	Gold Standard website (Was not aware)
Gold Standard for the Global Goals (GS4GG) - standards website	Gold Standard for the Global Goals (GS4GG) - standards website (Yes)	Gold Standard for the Global Goals (GS4GG) - standards website (No)	Gold Standard for the Global Goals (GS4GG) - standards website (Was not aware)
Technical updates featured on GS4GG homepage	Technical updates featured on GS4GG homepage (Yes)	Technical updates featured on GS4GG homepage (No)	Technical updates featured on GS4GG homepage (Was not aware)
Twitter	Twitter (Yes)	Twitter (No)	Twitter (Was not aware)
LinkedIn	LinkedIn (Yes)	LinkedIn (No)	LinkedIn (Was not aware)
Instagram	Instagram (Yes)	Instagram (No)	Instagram (Was not aware)
Facebook	Facebook (Yes)	Facebook (No)	Facebook (Was not aware)
Gold Standard events + webinars	Gold Standard events + webinars (Yes)	Gold Standard events + webinars (No)	Gold Standard events + webinars (Was not aware)
SustainCERT training	SustainCERT training (Yes)	SustainCERT training (No)	SustainCERT training (Was not aware)

Are there ways we can improve our communications? Including how we communicate, the channels we use, the format of our communications and what we communicate?

STANDARD SETTING + CERTIFICATION PROCESS

PROJECT DEVELOPER ENGAGEMENT AND SUPPORT

IMPACT REGISTRY

COMMUNICATIONS

ADDITIONAL FEEDBACK

FOLLOW-UP